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Learn more about Miller Zell’s thoughts on improving the shopper experience.

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Research and Design

Research and Design

Great retail design begins with strategic research
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Holiday Shopping Meets Social Distancing: How To Prepare For Retail’s Busiest Season Read Now +
Revisiting: Retail Life During the Time of COVID-19

Revisiting: Retail Life During the Time of COVID-19

COVID-19 forced changes in how we manage public spaces
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Retail Life During the Time of COVID-19

Retail Life During the Time of COVID-19

What Shoppers Want as We Begin to Reopen
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Let The Wait Begin: How To Improve CX In Outside Lines

Let The Wait Begin: How To Improve CX In Outside Lines

By Ron Lutz for Retail Touch Points
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5 Digital Content Strategies that Matter the Most

5 Digital Content Strategies that Matter the Most

It's more than a simple hardware and software investment.
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How COVID-19 is Changing the Customer Experience in Retail

How COVID-19 is Changing the Customer Experience in Retail

By Ron Lutz for Retail Customer Experience
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Better Than Washing Dishes: How to Enhance Your CX With In-Store Value

Better Than Washing Dishes: How to Enhance Your CX With In-Store Value

By Lise Wilson and Susan Brock for My Total Retail
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How to Run a Store in a Pandemic

How to Run a Store in a Pandemic

Retail Dive featuring Tom Ertler
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Earn an A From Back-to-School Shoppers

Earn an A From Back-to-School Shoppers

By Tom Ertler for Progressive Grocer
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‘Safety’ Is the New Selling Point To Run A Store

‘Safety’ Is the New Selling Point To Run A Store

Drew Reports News Featuring Tom Ertler
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The American Mall Experience is Evolving Before Our Eyes

The American Mall Experience is Evolving Before Our Eyes

Yahoo! Finance Featuring Tom Ertler
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Year-Round Cheer: How to Cater to Peak Season Shoppers In-Store Now

Year-Round Cheer: How to Cater to Peak Season Shoppers In-Store Now

Lise Wilson and Susan Brock for My Total Retail
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Your Plan A For Gen Z: How Retailers Should Tackle The Next Generation Read Now +
Mapping Out a Retail Reinvention Game Plan

Mapping Out a Retail Reinvention Game Plan

By Ron Lutz for Chain Store Age
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2020 Research: Is It Important to be a Green Retailer?

2020 Research: Is It Important to be a Green Retailer?

An increased level of “green”
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Retail Sustainability Infographic

Retail Sustainability Infographic

Materials used throughout the retail supply chain have tremendous impact on our earth
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Child’s Play

Child’s Play

design:retail Featuring Allen Plaugh
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How Not To Be Your Mother's Bank

How Not To Be Your Mother's Bank

Millennial and Centennial Banking
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6 Questions to Ask Your Print Management Partner

6 Questions to Ask Your Print Management Partner

“Too-Good-To-be-True” sales pitches often hide costs and deliver dubious, inconsistent quality.
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Why Strategic Customer Experience Initiatives Win Out Over Price Reduction Every Time Read More +
Why Retail Sustainability is Evergreen

Why Retail Sustainability is Evergreen

By Ron Lutz for Retail Environments
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Infographic: Shopping by Generations

Infographic: Shopping by Generations

Most retailers know different generations shop differently. Check out the infographic to see how!
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Are Your Branches Boring?

Are Your Branches Boring?

By Sue Dowd for Global Banking & Finance Review Magazine
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Miller Zell's Digital Solutions

Miller Zell's Digital Solutions

Digital experiences must be strategically blended into retail environments for the best customer experience. Miller Zell delivers it all: strategy, design, procurement, installation, content, analytics and 24/7 support.
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Trust in Retail

Trust in Retail

Trust is a foundational value for customer connection. But customers don’t trust retailers like they once did. So what sorts of efforts build shopper trust? How do physical stores build connections that go beyond the transaction?
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The Best Personalization Reduces Shopping Time: Why That’s a Good Thing Read More +
The Split Personality of Value

The Split Personality of Value

Let’s take a deep dive into an analysis of value, one that goes beyond price, time and convenience. This eBook focuses on what resonates with shoppers on a more profound level in terms of strategy and store design.
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10 Stepping Stones to Success for a Store Refresh

10 Stepping Stones to Success for a Store Refresh

A store refresh is not just about new signs or new digital screens. It’s about creating the ideal customer experience and arriving at that ideal as efficiently and cost-effectively as possible.
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Welcome To Miller Zell

Welcome To Miller Zell

Join us for a virtual tour of Miller Zell’s facilities. We want you to see our people, technology and process, from strategy to in-house designers to our print production and logistics. Learn more about the Miller Zell advantage.
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Digital Myth Busting

Digital Myth Busting

“Digital Transformation” is a hot topic in retail. To some, the notion seems daunting or unclear, not to mention worrisome in terms of ROI. But at some level, most retailers recognize the need to become more tech savvy and digitally inclined.
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Inserting Your Brand into the Modern Shopping Experience

Inserting Your Brand into the Modern Shopping Experience

By Tom Ertler For Retail Touchpoints
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2019 Consumer Banking Report

2019 Consumer Banking Report

Future Branches surveyed 1,500 retail banking customers, and Miller Zell broke down the results, revealing consumer preferences as they relate to everyday banking and in-branch activity.
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Overlooked Store Refresh Costs

Overlooked Store Refresh Costs

Few initiatives are more challenging and important than a store refresh. There are plenty of ways to go off track. We'll help you achieve your ideal refresh efficiently and cost-effectively.
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REACH

REACH

Reach is transparent, mistake-proof and client-focused. Efficiently manage location attributes, orders, planning and scheduling with REACH, Miller Zell’s proprietary, web-based retail logistics system. REACH meets retailer needs with just a few simple clicks.
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8 Print Management Costs to Avoid

8 Print Management Costs to Avoid

For retailers considering moving print operations to a partner, it’s imperative to be aware of some of the costs that can be hidden in too-good-to-be-true sales pitches. We’ve identified eight areas that could carry unexpected consequences if left unchecked.
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Are Your Bank Branches Boring?

Are Your Bank Branches Boring?

By Sue Dowd for Future Branches
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The Future of Retail

The Future of Retail

Featuring Ron Lutz, EVP, Chief Client Officer at Atlanta Business Chronicle's Publishers' Luncheon
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Print Solutions

Print Solutions

Great print management efficiently delivers high-quality work at the best possible price, while easing the complexities of project management, brand consistency, production specifications, manufacturing and consolidated distribution.
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9 Ways to Impress Retail Customers with the Visually Unexpected

9 Ways to Impress Retail Customers with the Visually Unexpected

By Ron Lutz for Retail Customer Experience
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Innovation at Scale

Innovation at Scale

The “5 Rs of Innovation at Scale” breaks down responsible, cost-effective retail innovation. Retailers must navigate the overflow of enticing technology and base efforts in CX improvement and revenue generation.
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The 2 ‘W’s’ of Retail Reinvention

The 2 ‘W’s’ of Retail Reinvention

By Ron Lutz for Total Retail
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Esko Automated Robot

Esko Automated Robot

Miller Zell is the only graphic center in the world operating this market-leading technology for advanced digital finishing and unique custom installations. Watch this time lapse video to see the complex installation and then the robot in action.
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Three Lessons from Committed Green Retailers

Three Lessons from Committed Green Retailers

By Ron Lutz for Shop! Retail Environments
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The Future of Retail Over the Next 5 Years

The Future of Retail Over the Next 5 Years

with Chip Miller for Authority Magazine
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Watch: REACH Management Software

Watch: REACH Management Software

With REACH you can: create and manage campaigns from start to finish; supervise location progress; review store graphics, decor and fixtures; view survey images; track installations; receive feedback and updates from installation managers; and get a real-time look at inventory.
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Branch Reboot: Why Do We Need Branches, Anyway?

Branch Reboot: Why Do We Need Branches, Anyway?

By Sue Dowd for Credit Union Business
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Creating a Unique Customer Experience to Drive 2019 Success Read More +
How to Meet Customers’ Elevated Expectations During the Holidays Read More +
Three Ways to Keep the Personal Touch in Brick-and-Mortar Retail

Three Ways to Keep the Personal Touch in Brick-and-Mortar Retail

By Ron Lutz for Retail Customer Experience
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Creating the Shopper Journey this Holiday Season Read More +

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