55+ years of experience gives us a deep understanding and knowledge of retail and branded environments. Check out our helpful ebooks and reports, read the blog and see our work!
Learn how to build digital solutions that ease customer and associate friction, while producing measurable results.
ebook
Great In-Store Environments
Five Strategies to Solve Pain Points and Connect with Customers
Discover five challenges to overcome for the ideal in-store customer experience as cost-effectively as possible.
report
The Store of the Future is Now
Meet Customers Where They Are Today
What stores can do right now to address industry changes and evolving consumer demands.
ebook
Concept to Completion
Bring Your Ideas into Fruition
Better understand what constitutes a true, value-driven, end-to-end service.
One-pager
Hidden Costs of a Store Refresh
10 Steps to Avoid Surprises
Learn about the 10 often-overlooked costs during a store refresh.
Infographic
Retail Sustainability
Green Initiatives
Materials used throughout the retail supply chain have tremendous impact on our earth.
One-pager
Digital Myth Busting
True Digital Transformation
Discover which digital initiatives are disguised as solutions.
One-pager
Retail Design Starts with Research
More Than Pretty Pictures
Learn more about how research will improve retail design.
Checklist
5 Rs of Innovation at Scale
Strategic, Cost-Effective Execution
Ensure that your innovation rollout anticipates execution at scale, whether that’s 100 or 5,000 locations.
ebook
Maximize ROI During a Store Refresh
Fulfill Multiple Goals
Solutions that boost sales and build customer loyalty.
Webinar
Thinking Outside the Store
Signage in a Contactless Environment
Consider the CX journey beyond the front door and how signage plays a role in it.
ebook
Add Value to QSR Initiatives
Begin with the End in Mind
From concept to implementation, ROI is always the focus.
Infographic
Retail and COVID-19
Consumer Sentiment Evolution
How consumer attitudes and preferences are changing.
ebook
Retail Life in the Time of COVID-19
Revisiting Research
COVID-19 forced changes in how we manage public spaces.
ebook
Data-Driven Retail Design
Create Experiences that Inspire
Great retail design begins with strategic research.
ebook
Is It Important to be a Green Retailer?
Redefining Sustainability in Retail
Our study explores a number of in-store factors and green shopping tendencies.
ebook
How Not to Be Your Mother's Bank
Banking for the Next Generations
Learn how Centennials and Millennials select and use banks and their branches.
ebook
Questions to Ask Your Print Management Partner
Print Management Execution
“Too-Good-To-be-True” sales pitches often hide costs and deliver dubious, inconsistent quality.
Infographic
Shopping by Generation
Boomer to Gen Z
Learn more about the habits and preferences of shoppers at any age.
ebook
Digital Myth Busting
Debunk Challenging Myths
Digital transformation in retail requires a content-based strategy, customer-centric execution and measurable goals.
study
2019 Future Branches Consumer Banking Study
Everyday Banking and In-Branch Activity
Understanding the relationship between customers, the bank and the branch.
ebook
5 Rs of Innovation at Scale
Cost-Effective Retail Innovation
Learn how to navigate the overflow of enticing technology and anchor your design in customer experience improvement.
ebook
Avoid Hidden Costs of a Store Refresh
Stay on Track
Achieve your ideal refresh efficiently and cost-effectively.
Videos
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Bring Your Brand To Life
Craft the optimal customer experience wherever people gather, shop or learn. More than a suite of services, we have the expertise you need that spans your entire project.
Watch to Learn More
Great Bank Branch Experiences, Adopted at Scale
Bank Branch design is more than how it looks. It’s how it works. Miller Zell knows how to design great branch experiences with an eye for scale. Or we can value engineer an existing design and create a kit of parts for a range of footprints, ensuring installation efficiency and ROI.
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Digital at Miller Zell
Digital is now an essential part of the customer (and associate) experience. Learn why in this video and see what our team at Miller Zell can bring to your organization today.
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10 Steps For ROI Success
A store refresh is not just about a fresh coat of paint, new signs or fancy new digital screens. It’s about creating the ideal customer experience that presents your brand at its aspirational best. It’s also about arriving at that ideal as efficiently and cost-effectively as possible.
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Digital Solutions
Digital experiences strategically blend into branded environments. From strategy and design, to content, analytics and 24/7 support, we have solutions for you.
