What Keeps Retailers Up at Night?
5 minute read
The nameless, faceless customers walk through your store. Some are unhappy, but you don’t know why. You don’t know them or what attract...
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Are Complex Rollout and Campaign Processes Impacting Your Customer Experience?
4 minute read
Creating the ultimate customer experience not only creates loyal customers but ultimately leads to brand enthusiasts. But the path to g...
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Flash Over Substance Fails in Retail
4 minute read
Guest post written by our friend and retail consultant, Flora Delaney. It was March 2015, and my client needed help. The home improvem...
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Engagement: Employees and Shoppers
4 minute read
Miller Zell focuses on customer experience, trust and values when it comes to the work we do with our clients. These inspire customer e...
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Shoppers Want Retailers to Match Their Values
9 minute read
Sustainability. Philanthropy. Community service.
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Worried About an Economic Downturn?
6 minute read
Is the longest, consumer-led economic expansion in U.S. history running out of steam?
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Back-to-School Shopping is a Two-Headed Beast
6 minute read
While we would never compare the gift-seeking festiveness of the holiday season in December to the back-to-school shopping frenzy of la...
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Miller Zell Design Saves Time and Money
5 minute read
Fram oil filters created a classic TV commercial in the 1970s that concluded with a catchphrase: “Pay me now… or pay me later.” Either ...
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Searching for Innovation in a Midwestern Retail Hub
12 minute read
The idea began casually enough at Miller Zell’s Atlanta headquarters. Someone noted that a good number of “stores of the future” and “l...
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Culture is a Business Priority
5 minute read
When it comes to our retail clients, Miller Zell focuses on what is important to them: an exacting focus on thoughtful innovation, opti...
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Not Just a Piggy Bank: Why Banks Still Need Branches
2 minute read
Bank and credit union customers more and more perform basic financial transactions over mobile, online or ATM channels, in large part b...
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Three Lessons From Committed Green Retailers
3 minute read
Going green is no longer an option. Based on what consumers want from brands, it’s now a necessity to remain competitive. In its “Globa...
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Creating a Unique Customer Experience to Drive 2019 Success
3 minute read
The retail industry spent the last decade investing in and expanding “how” a customer can shop. Many were successful with what became t...
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Are Your Bank Branches Boring?
2 minute read
While Miller Zell can’t guarantee this presentation will cure that pesky double-chin, few people know more about transforming bank bran...
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A Look Back at 2018
3 minute read
At Miller Zell, this introspection uncovered a series of themes from 2018. The year saw our growth by strengthening client partnerships...
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How to Meet Customers’ Elevated Expectations During the Holidays
1 minute read
First, experts are projecting increased retail spending this holiday season. Second, demanding customers want seamless, personalized ex...
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3 Ways to Keep the Personal Touch in Brick-and-Mortar Retail
2 minute read
The good news is the so-called “Retail Apocalypse!” narrative is turning out to be another ghost story. It’s a dramatic, scary idea but...
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Retailers Enhance Shopper Journey Through Storytelling
2 minute read
A J.P. Morgan analyst told CNBC that we could have the "best back-to-back [seasons] that the consumer has seen in five-plus years.” Sho...
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What Does Prime Day Mean for Retailers Other Than Amazon?
7 minute read
When Amazon decided to invent a new holiday, we wondered if it would become the next thing in online shopping. Three years later, the a...
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Boomers or Bust
8 minute read
Facing greater competitive pressure, retailers are transforming the Store of the Future into a modern reality. Tactics such as a more f...
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Reach 100% of In-Store Customers
2 minute read
Every week, more than 100,000,000 people walk through Walmart’s doors. And, as they do, each of those millions pass through through the...
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