Back-to-School, Holiday Shopping During COVID-19
8 minute read
Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create th...
READ MORE +
Creating Safe, Optimized Spaces for Customers and Associates
8 minute read
The Covid-19 pandemic shutdown provoked anxiety, frustration and uncertainty. The reopening, at least initially, won’t be much differen...
READ MORE +
Emotional Intelligence and Store Design
7 minute read
The tired dad pulls up to the drive-through window to pick up his family’s dinner, his two young children screaming in the back seat. T...
READ MORE +
Earth Day 2020: Sustainability is a Business Imperative
7 minute read
As if there weren’t enough reasons for businesses to make sustainability efforts a priority, a recent nationwide study conducted at Har...
READ MORE +
COVID-19: Values Over Transactions
5 minute read
Edelman’s 2020 “Trust Barometer” noted that 73 percent of its respondents believe “A company can take specific actions that both increa...
READ MORE +
Retailers Join Fight Against COVID-19
6 minute read
Retailers are on the front lines of the both the battle against and ramifications from the COVID-19 pandemic.
READ MORE +
Euroshop 2020: A Retail Tour
10 minute read
A crew from Miller Zell attended Euroshop 2020 in Dusseldorf and came away inspired by the potential for innovation in brick and mortar...
READ MORE +
Ready to Adopt the Latest Tech?
8 minute read
There were 4,500 exhibitors and 20,000 tech products at CES in January. Many were captivating. Some could become transformative in the ...
READ MORE +
Execution Failures Doom Good Ideas
3 minute read
Guest post written by our friend and retail consultant, Flora Delaney My retail clients usually come to me for one of the following: A ...
READ MORE +
What's Top-of-Mind for Retailers in 2020?
8 minute read
While every retailer enters 2020 with a specific set of priorities and challenges, Miller Zell has been hearing six on a regular basis.
READ MORE +
Beware of the “Guaranteed Savings Model” in Print Management
5 minute read
The name sounds so good: “Guaranteed Savings Model.” What could be better than the certainty of savings when deciding upon a print mana...
READ MORE +
Black Friday Releases the Foxes
6 minute read
The Black Friday to Cyber Monday shopping maelstrom took on added frenzy this year because of the late timing of Thanksgiving, which re...
READ MORE +
How Do Retailers Meet the Expectations of Multiple Generations of Customers?
11 minute read
Millennials are now the largest adult generation in the United States, but Baby Boomers possess more than half of household wealth. Yet...
READ MORE +
What Keeps Retailers Up at Night?
5 minute read
The nameless, faceless customers walk through your store. Some are unhappy, but you don’t know why. You don’t know them or what attract...
READ MORE +
Are Complex Rollout and Campaign Processes Impacting Your Customer Experience?
4 minute read
Creating the ultimate customer experience not only creates loyal customers but ultimately leads to brand enthusiasts. But the path to g...
READ MORE +
Flash Over Substance Fails in Retail
4 minute read
Guest post written by our friend and retail consultant, Flora Delaney. It was March 2015, and my client needed help. The home improvem...
READ MORE +
Engagement: Employees and Shoppers
4 minute read
Miller Zell focuses on customer experience, trust and values when it comes to the work we do with our clients. These inspire customer e...
READ MORE +
Shoppers Want Retailers to Match Their Values
9 minute read
Sustainability. Philanthropy. Community service.
READ MORE +
Worried About an Economic Downturn?
6 minute read
Is the longest, consumer-led economic expansion in U.S. history running out of steam?
READ MORE +
Back-to-School Shopping is a Two-Headed Beast
6 minute read
While we would never compare the gift-seeking festiveness of the holiday season in December to the back-to-school shopping frenzy of la...
READ MORE +
Miller Zell Design Saves Time and Money
5 minute read
Fram oil filters created a classic TV commercial in the 1970s that concluded with a catchphrase: “Pay me now… or pay me later.” Either ...
READ MORE +
Searching for Innovation in a Midwestern Retail Hub
12 minute read
The idea began casually enough at Miller Zell’s Atlanta headquarters. Someone noted that a good number of “stores of the future” and “l...
READ MORE +
Culture is a Business Priority
5 minute read
When it comes to our retail clients, Miller Zell focuses on what is important to them: an exacting focus on thoughtful innovation, opti...
READ MORE +
Not Just a Piggy Bank: Why Banks Still Need Branches
2 minute read
Bank and credit union customers more and more perform basic financial transactions over mobile, online or ATM channels, in large part b...
READ MORE +
Three Lessons From Committed Green Retailers
3 minute read
Going green is no longer an option. Based on what consumers want from brands, it’s now a necessity to remain competitive. In its “Globa...
READ MORE +
Creating a Unique Customer Experience to Drive 2019 Success
3 minute read
The retail industry spent the last decade investing in and expanding “how” a customer can shop. Many were successful with what became t...
READ MORE +
Are Your Bank Branches Boring?
2 minute read
While Miller Zell can’t guarantee this presentation will cure that pesky double-chin, few people know more about transforming bank bran...
READ MORE +
A Look Back at 2018
3 minute read
At Miller Zell, this introspection uncovered a series of themes from 2018. The year saw our growth by strengthening client partnerships...
READ MORE +
How to Meet Customers’ Elevated Expectations During the Holidays
1 minute read
First, experts are projecting increased retail spending this holiday season. Second, demanding customers want seamless, personalized ex...
READ MORE +
3 Ways to Keep the Personal Touch in Brick-and-Mortar Retail
2 minute read
The good news is the so-called “Retail Apocalypse!” narrative is turning out to be another ghost story. It’s a dramatic, scary idea but...
READ MORE +
Retailers Enhance Shopper Journey Through Storytelling
2 minute read
A J.P. Morgan analyst told CNBC that we could have the "best back-to-back [seasons] that the consumer has seen in five-plus years.” Sho...
READ MORE +
What Does Prime Day Mean for Retailers Other Than Amazon?
7 minute read
When Amazon decided to invent a new holiday, we wondered if it would become the next thing in online shopping. Three years later, the a...
READ MORE +
Boomers or Bust
8 minute read
Facing greater competitive pressure, retailers are transforming the Store of the Future into a modern reality. Tactics such as a more f...
READ MORE +
Reach 100% of In-Store Customers
2 minute read
Every week, more than 100,000,000 people walk through Walmart’s doors. And, as they do, each of those millions pass through through the...
READ MORE +