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Miller Zell’s latest thoughts on all things Retail

Read our blog posts to explore our latest thoughts on driving innovation in brick and mortar locations. Whether it’s meeting the expectations of today’s connected shopper or refreshing a chain of thousands, we have ideas to share.

Culture is a business priority 5 minute read

Culture is a business priority

When it comes to our retail clients, Miller Zell focuses on what is important to them: an exacting focus on thoughtful innovation, opti...
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Not just a piggy bank: Why banks still need branches 2 minute read

Not just a piggy bank: Why banks still need branches

Bank and credit union customers more and more perform basic financial transactions over mobile, online or ATM channels, in large part b...
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Three Lessons From Committed Green Retailers 3 minute read

Three Lessons From Committed Green Retailers

Going green is no longer an option. Based on what consumers want from brands, it’s now a necessity to remain competitive. In its “Globa...
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Creating a unique customer experience to drive 2019 success 3 minute read

Creating a unique customer experience to drive 2019 success

The retail industry spent the last decade investing in and expanding “how” a customer can shop. Many were successful with what became t...
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Are your bank branches boring? 2 minute read

Are your bank branches boring?

While Miller Zell can’t guarantee this presentation will cure that pesky double-chin, few people know more about transforming bank bran...
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A Look Back at 2018 3 minute read

A Look Back at 2018

At Miller Zell, this introspection uncovered a series of themes from 2018. The year saw our growth by strengthening client partnerships...
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How to Meet Customers’ Elevated Expectations During the Holidays 1 minute read

How to Meet Customers’ Elevated Expectations During the Holidays

First, experts are projecting increased retail spending this holiday season. Second, demanding customers want seamless, personalized ex...
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3 Ways to Keep the Personal Touch in Brick-and-Mortar Retail 2 minute read

3 Ways to Keep the Personal Touch in Brick-and-Mortar Retail

The good news is the so-called “Retail Apocalypse!” narrative is turning out to be another ghost story. It’s a dramatic, scary idea but...
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Retailers enhance shopper journey through storytelling 2 minute read

Retailers enhance shopper journey through storytelling

A J.P. Morgan analyst told CNBC that we could have the "best back-to-back [seasons] that the consumer has seen in five-plus years.” Sho...
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What does Prime Day mean for retailers other than Amazon? 7 minute read

What does Prime Day mean for retailers other than Amazon?

When Amazon decided to invent a new holiday, we wondered if it would become the next thing in online shopping. Three years later, the a...
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Boomers or Bust 8 minute read

Boomers or Bust

Facing greater competitive pressure, retailers are transforming the Store of the Future into a modern reality. Tactics such as a more f...
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Reach 100% of In-Store Customers 2 minute read

Reach 100% of In-Store Customers

Every week, more than 100,000,000 people walk through Walmart’s doors. And, as they do, each of those millions pass through through the...
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Our Work Stars in NAPA’s New Ad 1 minute read

Our Work Stars in NAPA’s New Ad

With a key emphasis on do-it-yourselfers, NAPA yellow, and the female shopper, Miller Zell designed a new environmental décor package. ...
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