2019 Future Branches Consumer Banking Study

Understanding the relationship between customers, the bank and the branch.

MILLER ZELL _ FBB

This report examines a 2019 Future Branches consumer study.

Future Branches has surveyed 1,500 retail banking customers to understand how their relationships to the physical branch and digital banking methods are evolving.

Download this free report to learn what we uncovered about consumer preferences as they relate to everyday banking and in-branch activity.

Case Studies

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Citizens Bank


Functional creativity in small spaces

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Wells Fargo Bank


Customized campaign efficiency

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TD Bank


Connecting bank and community

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Regions Bank


Quality in. Costs out.

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