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5 Tips for Nailing CX During Peak Season

Lise Wilson for Total Retail

Peak season is a crucial time for retailers, and providing a great customer experience can make all the difference. Shoppers are often in a rush and under stress, so creating a welcoming and stress-free environment can increase customer satisfaction and loyalty.

As retailers decipher what to expect during this critical, late fourth quarter, there’s a million-dollar question hanging in the balance: As getting items to shelves still a pressing challenge, how does customer experience remain at the forefront of a retailer’s strategy?


Photo Credit: Getty Images by Kena Betancur