Orchestrating Restaurant Operations to Increase CX
Tina Chadwick for Modern Restaurant Management
Customer expectations are level set by their most advanced in-store and digital experiences. And those expectations mean:- Mobile apps automatically apply discounts and loyalty points
- Signage clearly communicates information like designated areas for pickups, online orders and dine in
- Packaging keeps hot food hot and cold food cold no matter the delivery distance
- Diners have a great experience regardless of staffing challenges