Monitor, Measure and Innovate
Guide is about efficiency, unparalleled customer support and, above all, client satisfaction. It’s our philosophy throughout the entire Miller Zell operation, but it steps into the spotlight during and after installations. It’s our way of providing a transparent, client-centered process of making sure each store gets exactly what it needs for its individualized refresh. We replace stress and complexity with a couple of clicks and responsive client services.
Our proprietary software, REACH™, helps clients customize their orders during retail rollouts and into the future. This eliminates waste – time, money and materials – quashing unnecessary printing and shipping costs.
Our campaign management team works with clients to cater to distinct, store-level needs. We’re there coordinating if the client customizes orders according to region, with retail branding strategies and targeted shopper insights. We’re there if the focus is on consolidating printing and fixtures from multiple vendors across a national chain of stores.
But this isn’t only about warehousing, clicking and shipping. This is an active strategic partnership. We continue searching for retail solutions with you. What’s working well? What could make things better? We evaluate campaigns with client feedback, improvements versus original benchmarks, changing goals and new trends and shopper insights.
Our focus on retail solutions never ends, and that motivates our curated support for our clients.