Insights | Miller Zell

5 Tips for Nailing CX During Peak Season

Written by Lise Wilson | Dec 19, 2022 11:22:13 AM

Lise Wilson for Total Retail

Peak season is a crucial time for retailers, and providing a great customer experience can make all the difference. Shoppers are often in a rush and under stress, so creating a welcoming and stress-free environment can increase customer satisfaction and loyalty.

As retailers decipher what to expect during this critical, late fourth quarter, there’s a million-dollar question hanging in the balance: As getting items to shelves still a pressing challenge, how does customer experience remain at the forefront of a retailer’s strategy?

 

Photo Credit: Getty Images by Kena Betancur