A foundational value for customer connection


Customers don’t trust retailers like they once did. So what sorts of efforts and investments build shopper trust?

Miller Zell has a vested interest in understanding the relationships shoppers have with retailers, how they’re changing and how the physical store itself can set the stage for building better connections -ones that go beyond the transaction itself.

Case Studies

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Truett's Chick-fil-A

A deliciously different experience

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Citizens Bank

Functional creativity in small spaces

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Customer-focused engineering

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Krispy Kreme

Heritage plus reinvention

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