TRUST IN RETAIL

A foundational value for customer connection

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Customers don’t trust retailers like they once did. So what sorts of efforts and investments build shopper trust?

Miller Zell has a vested interest in understanding the relationships shoppers have with retailers, how they’re changing and how the physical store itself can set the stage for building better connections -ones that go beyond the transaction itself.

Case Studies

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Petco


Store within a store

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Weight Watchers


Strategic brand refresh

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Joann


Customer-focused engineering

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