Retail Life During the Time of COVID-19

What Shoppers Want as We Begin to Reopen



Breaking down evolving consumer feelings amid COVID-19

The COVID-19 pandemic forced changes in how we view/approach public environments. Retail will need to adapt, both in the short term and into the foreseeable future. Miller Zell took a deep dive into evolving consumer sentiments, where we found hope amid worry, but also a strong desire to return to brick and mortar stores, particularly the ones that showed they cared about their customers’ safety.

Download to read more on changing consumer sentiments and what retailers can do to respond accordingly.  

Case Studies

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Truett's Chick-fil-A

A deliciously different experience

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Citizens Bank

Functional creativity in small spaces

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Customer-focused engineering

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Krispy Kreme

Heritage plus reinvention

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