How the In-Branch Experience Can Better Meet Members’ Post-Pandemic Needs

Sue Dowd for Bank Business News



75% of customers said physical branches matter

Similar to what other businesses are experiencing, banking in the age of a pandemic is now and will continue to take on a new face. Let’s take a look at some industry changes taking place and what retail banks should consider to maximize the in-person, in-branch experience.


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Sue Dowd
SVP Retail Strategy, Miller Zell, Inc.

Sue, a longtime retail strategist, uses her deep experience with financial institutions and retail environments to help her banking clients express their brands in their physical spaces, considering the customer experience at every touchpoint.