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Branch Reboot: Why Do We Need Branches, Anyway?

Sue Dowd for Credit Union Business

What’s the purpose of bank branches? Dowd asserts that a bank’s brick-and-mortar branches correlate to retailers who’ve opened showcase flagship stores that are as much about creating an outstanding and memorable customer experience as generating significant revenue streams.

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A longtime retail strategist, Sue uses her deep experience with financial institutions and retail environments to help her clients express their brands in their physical spaces, considering the customer experience at every touchpoint.