Expertise: Customer Experience
How Physical Retailers Can Attract Today’s Multichannel Shopper
Latest Posts
How Physical Retailers Can Attract Today’s Multichannel Shopper
Touchpoints are constantly changing for today's consumers Tom Ertler for Retail Customer Experience
COVID-19 Experiments: How to Succeed in Innovation and Rollout
Making COVID-19 Experiments a Seamless Experience: How to Succeed in Innovation and Rollout Tom Ertler for Total Retail COVID-19, without a doubt, prompted retailers to get the..
How Retailers Ensure In-Store Shopping is Worth the Trip in 2021
Optimizing the customer experience Chip Miller for Retail Customer Experience
Through the Retail Lens: The Curbside Customer Experience
Customer evolution amid COVID-19 Ron Lutz for National Retail Federation
How to Cater to Last-Minute Shoppers
Shopper Personality Profile Lise Wilson and Susan Brock for My Total Retail
How the In-Branch Experience Can Better Meet Post-Pandemic Needs
75% of customers said physical branches matter Sue Dowd for Bank Business News
How to Cater to Peak Season Shoppers
Christmas in July? No, Not Really. Lise Wilson and Susan Brock for My Total Retail Miller Zell's Lise Wilson and Susan Brock, VPs of retail strategy, identify four main types of..
The American Mall Experience is Evolving Before Our Eyes
A mall evolution? Yahoo! Finance Featuring Tom Ertler
Let The Wait Begin: How To Improve CX In Outside Lines
Taking care of queuing customers Ron Lutz for Retail TouchPoints
Earn an A From Back-to-School Shoppers
Tips for a uniquely challenging Back-to-School season Tom Ertler for Progressive Grocer
