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Expertise: Customer Experience

Blurring the Lines Between QSR and Retail

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Strategic Store Design is Critical to Meet Anticipated Increases in Holiday Traffic

Lise Wilson for Total Retail It's not news that the global pandemic has continued to complicate both back-of and front-of-house operations for retailers, but the holidays are..

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The Innovators of 2021

The Innovators of 2021: Carving Out a Niche Wide-format Impressions Profiles Miller Zell

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How Physical Retailers Can Attract Today’s Multichannel Shopper

Touchpoints are constantly changing for today's consumers Tom Ertler for Retail Customer Experience

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COVID-19 Experiments: How to Succeed in Innovation and Rollout

Making COVID-19 Experiments a Seamless Experience: How to Succeed in Innovation and Rollout Tom Ertler for Total Retail COVID-19, without a doubt, prompted retailers to get the..

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Strategic Store Design is Critical to Meet Anticipated Increases in Holiday Traffic

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