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Strategic Customer Experience Initiatives Win Out Over Price Reduction

  • Retail
  • Strategic Customer Experience Initiatives Win Out Over Price Reduction
Ron Lutz for Retail Customer Experience

As retailers, you know customer experience is the name of the game. So where does customer experience need to go from here to be successful enough to avoid a price drop? Glad you asked. Read Ron Lutz, EVP Chief Client Officer's insights for Retail Customer Experience:

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With over 35 years of leadership experience, Ron's focus while at Miler Zell was acting as the voice of the customer as chief retail officer.