Today’s consumers demand the basic amenities they’ve valued for decades but they also want multi-channel compatibility and real-time interaction to drive more informed purchasing decisions and a better overall shopping experience. So savvy retailers need a thoughtful reinvention game plan that reposition their stores as memorable, must-visit consumer destinations.
Ron Lutz built his career by guiding retailers through transformational growth and change. With over 35 years of leadership experience, he focuses on the voice of the customer as Miller Zell’s chief client officer. Before joining Miller Zell, he was a VP for Lowe’s, focusing on the omnichannel customer experience.