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How the In-Branch Experience Can Better Meet Post-Pandemic Needs

75% of customers said physical branches matter

Sue Dowd for Bank Business News

Similar to what other businesses are experiencing, banking in the age of a pandemic is now and will continue to take on a new face. Let’s take a look at some industry changes taking place and what retail banks should consider to maximize the in-person, in-branch experience.

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A longtime retail strategist, Sue uses her deep experience with financial institutions and retail environments to help her clients express their brands in their physical spaces, considering the customer experience at every touchpoint.