Let The Wait Begin: How To Improve CX In Outside Lines

By Ron Lutz for Retail TouchPoints

Improve Retail CX In Outside Lines


Taking care of queuing customers

Retailers need to have a firm handle on their doors to ensure compliance with government and company mandates. They also need to take a close look at how they can provide a smooth and convenient outdoor waiting experience for queuing customers.


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Ron Lutz
EVP, Chief Retail Officer
Ron Lutz, who recently retired from Miller Zell, built his career by guiding retailers through transformational growth and change. With over 35 years of leadership experience, his focus while at Miler Zell was acting as the voice of the customer as chief retail officer. Before joining Miller Zell, he was a VP for Lowe’s, focusing on the omnichannel customer experience.