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Creating the Shopper Journey this Holiday Season

  • Creating the Shopper Journey this Holiday Season
Tom Ertler for VMSD

Optimistic economic forecasts guarantee nothing. Retailers still must attract demanding shoppers with compelling stories and experiences that outshine their competitors. Ertler opens with a vivid scene from “A Christmas Story”: children gaping in awe at the Higbee’s Christmas window display. Then he describes how retailers can be as ambitious today with their storytelling in their exterior displays as well as throughout their stores.

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Retail designer and Chief Creative Officer focused on brand development, graphic communication, environment design, and implementation (A&E). Tom's career spans over 30 years and is distinguished by industry awards and, more importantly, industry results for some of the best-known brands in the world as well as emerging brands.