Miller Zell’s Chief Retail Officer Ron Lutz speaks to the National Retail Federation about improving customer experience with services like buy online, pick up in-store (BOPIS), and curbside pickup.
EVP, Chief Retail Officer
Ron Lutz, who recently retired from Miller Zell, built his career by guiding retailers through transformational growth and change. With over 35 years of leadership experience, his focus while at Miler Zell was acting as the voice of the customer as chief retail officer. Before joining Miller Zell, he was a VP for Lowe’s, focusing on the omnichannel customer experience.