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How COVID-19 is Changing the Customer Experience in Retail

  • Retail
  • How COVID-19 is Changing the Customer Experience in Retail
Ron Lutz for Retail Customer Experience

Covid-19 has created a shift in business priorities, with savvy retailers recognizing the importance of pushing aside growth in favor of customer loyalty. Specifically, retailers are adopting a "we're all in this together" mentality to create customer experiences unlike anything seen in the past.

Ron Lutz, Miller Zell’s Chief Retail Officer, details significant shifts in the shopper mindset as retailers move forward.

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With over 35 years of leadership experience, Ron's focus while at Miler Zell was acting as the voice of the customer as chief retail officer.