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Are Your Branches Boring?

Sue Dowd for Global Banking & Finance Review Magazine

As the retail world continues to evolve in exciting and forward-thinking ways, many banks are stuck in customer experiences of the past. Sue Dowd, Senior Vice President of Retail Strategy at Miller Zell, asks the hard question, “Are Your Bank Branches Boring?” Then she offers up not only new ideas but a new philosophy for making sure they are not.

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A longtime retail strategist, Sue uses her deep experience with financial institutions and retail environments to help her clients express their brands in their physical spaces, considering the customer experience at every touchpoint.