Video: Boring Bank Branches

Sue Dowd for Future Branches 2019



Customer experience in bank branches

Few people know more about transforming bank branches from boring to dynamic than Sue Dowd, retail strategist and SVP for financial services at Miller Zell. During her creative, insightful and definitely refreshing presentation at Future Branches in December in Austin, Texas her chief message is to look up from your phone and look around for design inspiration because it’s there.


Sue Dowd
SVP, Retail Strategy

Shopaholic. Strategist. Tour guide. Soccer Mom.


As a retail strategist for Miller Zell, Sue uses her deep experience with financial institutions and retail environments to help her banking clients express their brands in their physical spaces, considering the customer experience at every touchpoint.