Video: Boring Bank Branches

Sue Dowd for Future Branches


Few people know more about transforming bank branches from boring to dynamic than Sue Dowd, retail strategist and SVP for financial services at Miller Zell. During her creative, insightful and definitely refreshing presentation at Future Branches in December in Austin, Texas her chief message is to look up from your phone and look around for design inspiration because it’s there.

Sue, a longtime retail strategist, uses her deep experience with financial institutions and retail environments to help her banking clients express their brands in their physical spaces, considering the customer experience at every touchpoint.