Ron Lutz

Ron Lutz built his career by guiding retailers through transformational growth and change. With over 35 years of leadership experience, he focuses on the voice of the customer as Miller Zell’s chief client officer. Before joining Miller Zell, he was a VP for Lowe’s, focusing on the omnichannel customer experience.

Brand Cross Pollination

The Crop-Up of Cross-Pollination – And Why It’s Here to Stay

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Latest Posts

The Crop-Up of Cross-Pollination – And Why It’s Here to Stay

Creative, unexpected retail pairings aren’t going away Ron Lutz for Retail Environments

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Thinking Outside the Store

Signage in a Contactless Environment Ron Lutz for International Signage Association

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Through the Retail Lens: The Curbside Customer Experience

Customer evolution amid COVID-19 Ron Lutz for National Retail Federation

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Let The Wait Begin: How To Improve CX In Outside Lines

Taking care of queuing customers Ron Lutz for Retail TouchPoints

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How to Extend the Customer Experience to Outside Queues

Queue solutions for reopening stores Ron Lutz for Chain Store

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How COVID-19 is Changing the Customer Experience in Retail

Ron Lutz for Retail Customer Experience

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Publisher’s Lunch: The Future of Retail

What’s the future of retail? It’s a question a lot of folks are asking about a rapidly evolving marketplace. Ron Lutz, Miller Zell EVP & chief client officer, joined Drew..

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Why Retail Sustainability is Evergreen

Ron Lutz for Retail Environments

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Creating a Unique Customer Experience to Drive 2019 Success

Ron Lutz for Retail TouchPoints Retailers need to move beyond “omnichannel” toward a more holistic focus. They need to better understand the “why” a customer would shop with a..

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Popular Post

Brand Cross Pollination

The Crop-Up of Cross-Pollination – And Why It’s Here to Stay

Read More