Blog

Miller Zell’s latest thoughts on all things Retail

Read our blog posts to explore our latest thoughts on driving innovation in brick and mortar locations. Whether it’s meeting the expectations of today’s connected shopper or refreshing a chain of thousands, we have ideas to share.

Evolving Consumer Sentiments 11 minute read

Evolving Consumer Sentiments

Consumer sentiments changed during the COVID-19 pandemic, and they will change again as society begins a process of reopening. Retailer...
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The Future of Branded Environments? 4 minute read

The Future of Branded Environments?

The first-annual “Miller Zell Innovation Scholarship” asked college students pursuing a degree in business, fashion merchandising, reta...
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The Digital Path Forward 7 minute read

The Digital Path Forward

The COVID-19 pandemic accelerated the adoption of in-store digital initiatives because of expediency. Those who had been digital leader...
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Lessons Learned 7 minute read

Lessons Learned

The COVID-19 pandemic presented myriad challenges to retailers and other businesses operating public spaces.
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Winning with Customers at Curbside 4 minute read

Winning with Customers at Curbside

I enjoyed an opportunity recently to conduct a webinar for the International Signage Association on the rise of BOPIS (buy online, pick...
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Reflecting on 2020 and What Lies Ahead 5 minute read

Reflecting on 2020 and What Lies Ahead

No question, 2020 has been an unprecedented, anxious year, for people and businesses. Yet as we at Miller Zell reflect on what 2020 ent...
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What She Didn’t Say 5 minute read

What She Didn’t Say

I was honored to be interviewed on a podcast last month by Terry Badger from the financial services industry think tank, @BAI_Info (BAI...
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QSR Design Must Meet Evolving Customer Expectations 9 minute read

QSR Design Must Meet Evolving Customer Expectations

It’s 2022, and three different customers want to order lunch from their favorite quick-serve restaurant. All three decide to use the QS...
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Renewing Focus on Long-Term Planning 9 minute read

Renewing Focus on Long-Term Planning

The COVID-19 pandemic forced many retailers to accelerate the adoption of their future plans, particularly digital innovations that red...
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Five Initiatives Retailers Should Focus on Right Now 10 minute read

Five Initiatives Retailers Should Focus on Right Now

The COVID-19 pandemic forced changes in how we manage public spaces. First, there was an urgent reaction based almost entirely on safet...
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Evolving Trip Missions During Pandemic 9 minute read

Evolving Trip Missions During Pandemic

The COVID-19 pandemic hammered two cornerstones of retail success: traffic and dwell time. Since March, stores have been forced to redu...
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How to Optimize QSR Menu Boards 7 minute read

How to Optimize QSR Menu Boards

When customers arrive at a quick-serve restaurant, whether they are using the drive-through or going inside, it’s fair to assume they a...
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Evolving Public Spaces in a Post-COVID-19 World 7 minute read

Evolving Public Spaces in a Post-COVID-19 World

It’s easy to say that the only certainty right now is uncertainty, as the societal reopening amid the COVID-19 pandemic so far has not ...
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Creating Safe, Optimized Spaces for Customers and Associates 8 minute read

Creating Safe, Optimized Spaces for Customers and Associates

The Covid-19 pandemic shutdown provoked anxiety, frustration and uncertainty. The reopening, at least initially, won’t be much differen...
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Miller Zell Design Saves Time and Money 5 minute read

Miller Zell Design Saves Time and Money

Fram oil filters created a classic TV commercial in the 1970s that concluded with a catchphrase: “Pay me now… or pay me later.” Either ...
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