Miller Zell Blog | Strategy

Winning with Customers at Curbside

I enjoyed an opportunity recently to conduct a webinar for the International Signage Association on the rise of BOPIS (buy online, pick...

No question, 2020 has been an unprecedented, anxious year, for people and businesses. Yet as we at Miller Zell reflect on what 2020 ent...

I was honored to be interviewed on a podcast last month by Terry Badger from the financial services industry think tank, @BAI_Info (BAI...

It’s 2022, and three different customers want to order lunch from their favorite quick-serve restaurant. All three decide to use the QS...

The COVID-19 pandemic forced many retailers to accelerate the adoption of their future plans, particularly digital innovations that red...

The COVID-19 pandemic forced changes in how we manage public spaces. First, there was an urgent reaction based almost entirely on safet...

The COVID-19 pandemic hammered two cornerstones of retail success: traffic and dwell time. Since March, stores have been forced to redu...

When customers arrive at a quick-serve restaurant, whether they are using the drive-through or going inside, it’s fair to assume they a...

It’s easy to say that the only certainty right now is uncertainty, as the societal reopening amid the COVID-19 pandemic so far has not ...

The Covid-19 pandemic shutdown provoked anxiety, frustration and uncertainty. The reopening, at least initially, won’t be much differen...

Fram oil filters created a classic TV commercial in the 1970s that concluded with a catchphrase: “Pay me now… or pay me later.” Either ...