QSR Design Must Meet Evolving Customer Expectations
9 minute read
It’s 2022, and three different customers want to order lunch from their favorite quick-serve restaurant. All three decide to use the QS...
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Renewing Focus on Long-Term Planning
9 minute read
The COVID-19 pandemic forced many retailers to accelerate the adoption of their future plans, particularly digital innovations that red...
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Evolving Public Spaces in a Post-COVID-19 World
7 minute read
It’s easy to say that the only certainty right now is uncertainty, as the societal reopening amid the COVID-19 pandemic so far has not ...
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COVID-19 Accelerates Need for Innovation
8 minute read
Before the COVID-19 pandemic disrupted people’s lives and the international economy, every retailer knew it needed to consistently inno...
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Back-to-School, Holiday Shopping During COVID-19
8 minute read
Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create th...
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Creating Safe, Optimized Spaces for Customers and Associates
8 minute read
The Covid-19 pandemic shutdown provoked anxiety, frustration and uncertainty. The reopening, at least initially, won’t be much differen...
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Retailers Join Fight Against COVID-19
6 minute read
Retailers are on the front lines of the both the battle against and ramifications from the COVID-19 pandemic.
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Euroshop 2020: A Retail Tour
10 minute read
A crew from Miller Zell attended Euroshop 2020 in Dusseldorf and came away inspired by the potential for innovation in brick and mortar...
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Execution Failures Doom Good Ideas
3 minute read
Guest post written by our friend and retail consultant, Flora Delaney My retail clients usually come to me for one of the following: A ...
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Beware of the “Guaranteed Savings Model” in Print Management
5 minute read
The name sounds so good: “Guaranteed Savings Model.” What could be better than the certainty of savings when deciding upon a print mana...
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Black Friday Releases the Foxes
6 minute read
The Black Friday to Cyber Monday shopping maelstrom took on added frenzy this year because of the late timing of Thanksgiving, which re...
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How Do Retailers Meet the Expectations of Multiple Generations of Customers?
11 minute read
Millennials are now the largest adult generation in the United States, but Baby Boomers possess more than half of household wealth. Yet...
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Flash Over Substance Fails in Retail
4 minute read
Guest post written by our friend and retail consultant, Flora Delaney. It was March 2015, and my client needed help. The home improvem...
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Shoppers Want Retailers to Match Their Values
9 minute read
Sustainability. Philanthropy. Community service.
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Worried About an Economic Downturn?
5 minute read
Is the longest, consumer-led economic expansion in U.S. history running out of steam?
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Back-to-School Shopping is a Two-Headed Beast
6 minute read
While we would never compare the gift-seeking festiveness of the holiday season in December to the back-to-school shopping frenzy of la...
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Miller Zell Design Saves Time and Money
5 minute read
Fram oil filters created a classic TV commercial in the 1970s that concluded with a catchphrase: “Pay me now… or pay me later.” Either ...
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Searching for Innovation in a Midwestern Retail Hub
12 minute read
The idea began casually enough at Miller Zell’s Atlanta headquarters. Someone noted that a good number of “stores of the future” and “l...
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Not Just a Piggy Bank: Why Banks Still Need Branches
2 minute read
Bank and credit union customers more and more perform basic financial transactions over mobile, online or ATM channels, in large part b...
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Three Lessons From Committed Green Retailers
3 minute read
Going green is no longer an option. Based on what consumers want from brands, it’s now a necessity to remain competitive. In its “Globa...
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Creating a Unique Customer Experience to Drive 2019 Success
3 minute read
The retail industry spent the last decade investing in and expanding “how” a customer can shop. Many were successful with what became t...
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3 Ways to Keep the Personal Touch in Brick-and-Mortar Retail
2 minute read
The good news is the so-called “Retail Apocalypse!” narrative is turning out to be another ghost story. It’s a dramatic, scary idea but...
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Retailers Enhance Shopper Journey Through Storytelling
2 minute read
A J.P. Morgan analyst told CNBC that we could have the "best back-to-back [seasons] that the consumer has seen in five-plus years.” Sho...
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What Does Prime Day Mean for Retailers Other Than Amazon?
7 minute read
When Amazon decided to invent a new holiday, we wondered if it would become the next thing in online shopping. Three years later, the a...
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Boomers or Bust
8 minute read
Facing greater competitive pressure, retailers are transforming the Store of the Future into a modern reality. Tactics such as a more f...
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Reach 100% of In-Store Customers
2 minute read
Every week, more than 100,000,000 people walk through Walmart’s doors. And, as they do, each of those millions pass through through the...
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