End-to-End Service: No “Handoffs,” from Ideation to Installation
The Digital Path Forward
The COVID-19 pandemic accelerated the adoption of in-store digital initiatives because of expediency. Those who had been digital leaders found themselves ahead of the curve, while..
Reflecting on 2020 and What Lies Ahead
No question, 2020 has been an unprecedented, anxious year, for people and businesses. Yet as we at Miller Zell reflect on what 2020 entailed and what we can expect from 2021 and..
QSR Design Must Meet Evolving Customer Expectations
It’s 2022, and three different customers want to order lunch from their favorite quick-serve restaurant. All three decide to use the QSR’s app. Customer one is in a hurry. He also..
Renewing Focus on Long-Term Planning
The COVID-19 pandemic forced many retailers to accelerate the adoption of their future plans, particularly digital innovations that reduced person-to-person contact. Kicking the..
Architects Offer Guidance for Environmental Design
Environmental build/renovation, from initial concepts to installation completion, can be a twisting and complicated process. Major projects typically involve architects,..
How to Optimize QSR Menu Boards
When customers arrive at a quick-serve restaurant, whether they are using the drive-through or going inside, it’s fair to assume they are hungry. This means the client’s first..