Miller Zell Blog | Merchandising

QSR Design Must Meet Evolving Customer Expectations

It’s 2022, and three different customers want to order lunch from their favorite quick-serve restaurant. All three decide to use the QS...

The COVID-19 pandemic forced many retailers to accelerate the adoption of their future plans, particularly digital innovations that red...

The COVID-19 pandemic hammered two cornerstones of retail success: traffic and dwell time. Since March, stores have been forced to redu...

When customers arrive at a quick-serve restaurant, whether they are using the drive-through or going inside, it’s fair to assume they a...

It’s easy to say that the only certainty right now is uncertainty, as the societal reopening amid the COVID-19 pandemic so far has not ...

Before the COVID-19 pandemic disrupted people’s lives and the international economy, every retailer knew it needed to consistently inno...

Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create th...

The tired dad pulls up to the drive-through window to pick up his family’s dinner, his two young children screaming in the back seat. T...

A crew from Miller Zell attended Euroshop 2020 in Dusseldorf and came away inspired by the potential for innovation in brick and mortar...

There were 4,500 exhibitors and 20,000 tech products at CES in January. Many were captivating. Some could become transformative in the ...

The Black Friday to Cyber Monday shopping maelstrom took on added frenzy this year because of the late timing of Thanksgiving, which re...

Is the longest, consumer-led economic expansion in U.S. history running out of steam?