Lessons Learned
7 minute read
The COVID-19 pandemic presented myriad challenges to retailers and other businesses operating public spaces.
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Winning with Customers at Curbside
4 minute read
I enjoyed an opportunity recently to conduct a webinar for the International Signage Association on the rise of BOPIS (buy online, pick...
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Reflecting on 2020 and What Lies Ahead
5 minute read
No question, 2020 has been an unprecedented, anxious year, for people and businesses. Yet as we at Miller Zell reflect on what 2020 ent...
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What She Didn’t Say
5 minute read
I was honored to be interviewed on a podcast last month by Terry Badger from the financial services industry think tank, @BAI_Info (BAI...
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QSR Design Must Meet Evolving Customer Expectations
9 minute read
It’s 2022, and three different customers want to order lunch from their favorite quick-serve restaurant. All three decide to use the QS...
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Renewing Focus on Long-Term Planning
9 minute read
The COVID-19 pandemic forced many retailers to accelerate the adoption of their future plans, particularly digital innovations that red...
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Evolving Trip Missions During Pandemic
9 minute read
The COVID-19 pandemic hammered two cornerstones of retail success: traffic and dwell time. Since March, stores have been forced to redu...
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How to Optimize QSR Menu Boards
7 minute read
When customers arrive at a quick-serve restaurant, whether they are using the drive-through or going inside, it’s fair to assume they a...
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Evolving Public Spaces in a Post-COVID-19 World
7 minute read
It’s easy to say that the only certainty right now is uncertainty, as the societal reopening amid the COVID-19 pandemic so far has not ...
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COVID-19 Accelerates Need for Innovation
8 minute read
Before the COVID-19 pandemic disrupted people’s lives and the international economy, every retailer knew it needed to consistently inno...
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Back-to-School, Holiday Shopping During COVID-19
8 minute read
Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create th...
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Emotional Intelligence and Store Design
7 minute read
The tired dad pulls up to the drive-through window to pick up his family’s dinner, his two young children screaming in the back seat. T...
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Euroshop 2020: A Retail Tour
10 minute read
A crew from Miller Zell attended Euroshop 2020 in Dusseldorf and came away inspired by the potential for innovation in brick and mortar...
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Ready to Adopt the Latest Tech?
8 minute read
There were 4,500 exhibitors and 20,000 tech products at CES in January. Many were captivating. Some could become transformative in the ...
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Black Friday Releases the Foxes
6 minute read
The Black Friday to Cyber Monday shopping maelstrom took on added frenzy this year because of the late timing of Thanksgiving, which re...
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Worried About an Economic Downturn?
5 minute read
Is the longest, consumer-led economic expansion in U.S. history running out of steam?
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