Miller Zell Blog: Environmental Design

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Earth Day 2021: Sustainability Is Good Business

Edelman’s 2021 “Trust Barometer” arrived at an interesting conclusion, one that would have been difficult to imagine a decade ago. Page 6 of its report is headlined, “Business..

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The Digital Path Forward

The COVID-19 pandemic accelerated the adoption of in-store digital initiatives because of expediency. Those who had been digital leaders found themselves ahead of the curve, while..

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QSR Design Must Meet Evolving Customer Expectations

It’s 2022, and three different customers want to order lunch from their favorite quick-serve restaurant. All three decide to use the QSR’s app. Customer one is in a hurry. He also..

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Architects Offer Guidance for Environmental Design

Environmental build/renovation, from initial concepts to installation completion, can be a twisting and complicated process. Major projects typically involve architects,..

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COVID-19 Accelerates Need for Innovation

Before the COVID-19 pandemic disrupted people’s lives and the international economy, every retailer knew it needed to consistently innovate in order to stay ahead of its..

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Back-to-School, Holiday Shopping During COVID-19

Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create the best possible customer experience.

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Emotional Intelligence and Store Design

The tired dad pulls up to the drive-through window to pick up his family’s dinner, his two young children screaming in the back seat. The associate hands the man his food. Then..

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Ready to Adopt the Latest Tech?

There were 4,500 exhibitors and 20,000 tech products at CES in January. Many were captivating. Some could become transformative in the industry. Digital innovation is..

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How Do Retailers Meet the Expectations of Multiple Generations?

Millennials are now the largest adult generation in the United States, but Baby Boomers possess more than half of household wealth. Yet Generation Z is entering adulthood and it..

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Worried About an Economic Downturn?

Is the longest, consumer-led economic expansion in U.S. history running out of steam?

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