Blog

Miller Zell’s latest thoughts on all things Retail

Read our blog posts to explore our latest thoughts on driving innovation in brick and mortar locations. Whether it’s meeting the expectations of today’s connected shopper or refreshing a chain of thousands, we have ideas to share.

Back-to-School, Holiday Shopping During COVID-19 8 minute read

Back-to-School, Holiday Shopping During COVID-19

Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create th...
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Creating Safe, Optimized Spaces for Customers and Associates 8 minute read

Creating Safe, Optimized Spaces for Customers and Associates

The Covid-19 pandemic shutdown provoked anxiety, frustration and uncertainty. The reopening, at least initially, won’t be much differen...
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Emotional Intelligence and Store Design 7 minute read

Emotional Intelligence and Store Design

The tired dad pulls up to the drive-through window to pick up his family’s dinner, his two young children screaming in the back seat. T...
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COVID-19: Values Over Transactions 5 minute read

COVID-19: Values Over Transactions

Edelman’s 2020 “Trust Barometer” noted that 73 percent of its respondents believe “A company can take specific actions that both increa...
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Retailers Join Fight Against COVID-19 6 minute read

Retailers Join Fight Against COVID-19

Retailers are on the front lines of the both the battle against and ramifications from the COVID-19 pandemic.
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Euroshop 2020: A Retail Tour 10 minute read

Euroshop 2020: A Retail Tour

A crew from Miller Zell attended Euroshop 2020 in Dusseldorf and came away inspired by the potential for innovation in brick and mortar...
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Ready to Adopt the Latest Tech? 8 minute read

Ready to Adopt the Latest Tech?

There were 4,500 exhibitors and 20,000 tech products at CES in January. Many were captivating. Some could become transformative in the ...
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What's Top-of-Mind for Retailers in 2020? 8 minute read

What's Top-of-Mind for Retailers in 2020?

While every retailer enters 2020 with a specific set of priorities and challenges, Miller Zell has been hearing six on a regular basis.
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Black Friday Releases the Foxes 6 minute read

Black Friday Releases the Foxes

The Black Friday to Cyber Monday shopping maelstrom took on added frenzy this year because of the late timing of Thanksgiving, which re...
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How Do Retailers Meet the Expectations of Multiple Generations of Customers? 11 minute read

How Do Retailers Meet the Expectations of Multiple Generations of Customers?

Millennials are now the largest adult generation in the United States, but Baby Boomers possess more than half of household wealth. Yet...
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What Keeps Retailers Up at Night? 5 minute read

What Keeps Retailers Up at Night?

The nameless, faceless customers walk through your store. Some are unhappy, but you don’t know why. You don’t know them or what attract...
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Flash Over Substance Fails in Retail 4 minute read

Flash Over Substance Fails in Retail

Guest post written by our friend and retail consultant, Flora Delaney.  It was March 2015, and my client needed help. The home improvem...
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Engagement: Employees and Shoppers 4 minute read

Engagement: Employees and Shoppers

Miller Zell focuses on customer experience, trust and values when it comes to the work we do with our clients. These inspire customer e...
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Shoppers Want Retailers to Match Their Values 9 minute read

Shoppers Want Retailers to Match Their Values

Sustainability. Philanthropy. Community service.
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Worried About an Economic Downturn? 6 minute read

Worried About an Economic Downturn?

Is the longest, consumer-led economic expansion in U.S. history running out of steam?
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Back-to-School Shopping is a Two-Headed Beast 6 minute read

Back-to-School Shopping is a Two-Headed Beast

While we would never compare the gift-seeking festiveness of the holiday season in December to the back-to-school shopping frenzy of la...
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Miller Zell Design Saves Time and Money 5 minute read

Miller Zell Design Saves Time and Money

Fram oil filters created a classic TV commercial in the 1970s that concluded with a catchphrase: “Pay me now… or pay me later.” Either ...
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Searching for Innovation in a Midwestern Retail Hub 12 minute read

Searching for Innovation in a Midwestern Retail Hub

The idea began casually enough at Miller Zell’s Atlanta headquarters. Someone noted that a good number of “stores of the future” and “l...
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Not Just a Piggy Bank: Why Banks Still Need Branches 2 minute read

Not Just a Piggy Bank: Why Banks Still Need Branches

Bank and credit union customers more and more perform basic financial transactions over mobile, online or ATM channels, in large part b...
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Creating a Unique Customer Experience to Drive 2019 Success 3 minute read

Creating a Unique Customer Experience to Drive 2019 Success

The retail industry spent the last decade investing in and expanding “how” a customer can shop. Many were successful with what became t...
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How to Meet Customers’ Elevated Expectations During the Holidays 1 minute read

How to Meet Customers’ Elevated Expectations During the Holidays

First, experts are projecting increased retail spending this holiday season. Second, demanding customers want seamless, personalized ex...
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3 Ways to Keep the Personal Touch in Brick-and-Mortar Retail 2 minute read

3 Ways to Keep the Personal Touch in Brick-and-Mortar Retail

The good news is the so-called “Retail Apocalypse!” narrative is turning out to be another ghost story. It’s a dramatic, scary idea but...
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Retailers Enhance Shopper Journey Through Storytelling 2 minute read

Retailers Enhance Shopper Journey Through Storytelling

A J.P. Morgan analyst told CNBC that we could have the "best back-to-back [seasons] that the consumer has seen in five-plus years.” Sho...
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Boomers or Bust 8 minute read

Boomers or Bust

Facing greater competitive pressure, retailers are transforming the Store of the Future into a modern reality. Tactics such as a more f...
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Reach 100% of In-Store Customers 2 minute read

Reach 100% of In-Store Customers

Every week, more than 100,000,000 people walk through Walmart’s doors. And, as they do, each of those millions pass through through the...
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