Miller Zell Blog | Customer Experience

Back-to-school shopping is a two-headed beast

While we would never compare the gift-seeking festiveness of the holiday season in December to the back-to-school shopping frenzy of la...

Fram oil filters created a classic TV commercial in the 1970s that concluded with a catchphrase: “Pay me now… or pay me later.” Either ...

The idea began casually enough at Miller Zell’s Atlanta headquarters. Someone noted that a good number of “stores of the future” and “l...

Bank and credit union customers more and more perform basic financial transactions over mobile, online or ATM channels, in large part b...

The retail industry spent the last decade investing in and expanding “how” a customer can shop. Many were successful with what became t...

First, experts are projecting increased retail spending this holiday season. Second, demanding customers want seamless, personalized ex...

The good news is the so-called “Retail Apocalypse!” narrative is turning out to be another ghost story. It’s a dramatic, scary idea but...

A J.P. Morgan analyst told CNBC that we could have the "best back-to-back [seasons] that the consumer has seen in five-plus years.” Sho...

Boomers or Bust 8 minute read

Facing greater competitive pressure, retailers are transforming the Store of the Future into a modern reality. Tactics such as a more f...

Every week, more than 100,000,000 people walk through Walmart’s doors. And, as they do, each of those millions pass through through the...