Miller Zell Blog: Creative Services

Latest Posts

Creative Services: The Secret to Scalable Design

Environmental design is art, but it’s art with a singular purpose: Optimizing your brand and customer experience to build loyalty.

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Three Key Concepts from Campus Facilities Summit

In 2019, Miller Zell met with athletic administrators from an elite Power Five program. When we described our half-century-plus of experience designing and executing innovative..

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Make Sure Your Environmental Design Delivers ROI

It’s common for environmental design conversations to start with structures and spaces. But when banking clients asked us to figure out how to set up branches in grocery stores,..

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Panel: Travel & Retail Are Reemerging

Optimism in retail is growing. With strong vaccination numbers, it’s not difficult to see a path toward a post-COVID-19 society and economy.

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The Digital Path Forward

The COVID-19 pandemic accelerated the adoption of in-store digital initiatives because of expediency. Those who had been digital leaders found themselves ahead of the curve, while..

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Proud Goodbye to Miller Zell from Ron Lutz

Miller Zell EVP & Chief Retail Officer Ron Lutz announced his retirement from Miller Zell this month. We asked him to write a few words in advance of his departure.

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Winning with Customers at Curbside

I enjoyed an opportunity recently to conduct a webinar for the International Signage Association on the rise of BOPIS (buy online, pick up in store) during the pandemic. We..

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Architects Offer Guidance for Environmental Design

Environmental build/renovation, from initial concepts to installation completion, can be a twisting and complicated process. Major projects typically involve architects,..

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COVID-19 Accelerates Need for Innovation

Before the COVID-19 pandemic disrupted people’s lives and the international economy, every retailer knew it needed to consistently innovate in order to stay ahead of its..

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Back-to-School, Holiday Shopping During COVID-19

Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create the best possible customer experience.

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Emotional Intelligence and Store Design

The tired dad pulls up to the drive-through window to pick up his family’s dinner, his two young children screaming in the back seat. The associate hands the man his food. Then..

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Euroshop 2020: A Retail Tour

A crew from Miller Zell attended Euroshop 2020 in Dusseldorf and came away inspired by the potential for innovation in brick and mortar retail. Not only did the February event..

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Ready to Adopt the Latest Tech?

There were 4,500 exhibitors and 20,000 tech products at CES in January. Many were captivating. Some could become transformative in the industry. Digital innovation is..

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Execution Failures Doom Good Ideas

Guest post written by our friend and retail consultant, Flora Delaney My retail clients usually come to me for one of the following: A short-term need with no one in the company..

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What's Top-of-Mind for Retailers in 2020?

While every retailer enters 2020 with a specific set of priorities and challenges, Miller Zell has been hearing six on a regular basis.

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Flash Over Substance Fails in Retail

Guest post written by our friend and retail consultant, Flora Delaney.  It was March 2015, and my client needed help. The home improvement and major appliance retail chain was..

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Worried About an Economic Downturn?

Is the longest, consumer-led economic expansion in U.S. history running out of steam?

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Miller Zell Design Saves Time and Money

Fram oil filters created a classic TV commercial in the 1970s that concluded with a catchphrase: “Pay me now… or pay me later.” Either properly maintain your car with our oil..

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3 Ways to Keep the Personal Touch in Brick-and-Mortar Retail

The good news is the so-called “Retail Apocalypse!” narrative is turning out to be another ghost story. It’s a dramatic, scary idea but ultimately exaggerated and unrealistic.

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