Miller Zell Blog: COVID-19

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Five Factors for Building Customer Trust

Cultivating loyalty post-COVID-19 The National Retail Foundation is predicting that retail sales are going to surge as more individuals get vaccinated and the economy reopens...

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How to Overcome Supply Chain Breakdowns

COVID-19 spawned unprecedented challenges for international trade, particularly with the North American supply chain, where there’s never been a bigger imbalance between imports..

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Renewing Focus on Long-Term Planning

The COVID-19 pandemic forced many retailers to accelerate the adoption of their future plans, particularly digital innovations that reduced person-to-person contact. Kicking the..

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Five Initiatives Retailers Should Focus on Right Now

The COVID-19 pandemic forced changes in how we manage public spaces. First, there was an urgent reaction based almost entirely on safety and uncertainty. Then there was a..

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Evolving Trip Missions During Pandemic

The COVID-19 pandemic hammered two cornerstones of retail success: traffic and dwell time. Since March, stores have been forced to reduce capacity in order to support social..

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Evolving Public Spaces in a Post-COVID-19 World

It’s easy to say that the only certainty right now is uncertainty, as the societal reopening amid the COVID-19 pandemic so far has not gone well. We still don’t know the potential..

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COVID-19 Accelerates Need for Innovation

Before the COVID-19 pandemic disrupted people’s lives and the international economy, every retailer knew it needed to consistently innovate in order to stay ahead of its..

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Back-to-School, Holiday Shopping During COVID-19

Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create the best possible customer experience.

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Creating Safe, Optimized Spaces for Customers and Associates

The Covid-19 pandemic shutdown provoked anxiety, frustration and uncertainty. The reopening, at least initially, won’t be much different, though it includes a clear element of..

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Earth Day 2020: Sustainability is a Business Imperative

As if there weren’t enough reasons for businesses to make sustainability efforts a priority, a recent nationwide study conducted at Harvard “found that coronavirus patients in..

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COVID-19: Values Over Transactions

Edelman’s 2020 “Trust Barometer” noted that 73 percent of its respondents believe “A company can take specific actions that both increase profits and improve the economic and..

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Retailers Join Fight Against COVID-19

Retailers are on the front lines of the both the battle against and ramifications from the COVID-19 pandemic.

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