End-to-End Service: No “Handoffs,” from Ideation to Installation
Five Factors for Building Customer Trust
Cultivating loyalty post-COVID-19 The National Retail Foundation is predicting that retail sales are going to surge as more individuals get vaccinated and the economy reopens...
How to Overcome Supply Chain Breakdowns
COVID-19 spawned unprecedented challenges for international trade, particularly with the North American supply chain, where there’s never been a bigger imbalance between imports..
Renewing Focus on Long-Term Planning
The COVID-19 pandemic forced many retailers to accelerate the adoption of their future plans, particularly digital innovations that reduced person-to-person contact. Kicking the..
Five Initiatives Retailers Should Focus on Right Now
The COVID-19 pandemic forced changes in how we manage public spaces. First, there was an urgent reaction based almost entirely on safety and uncertainty. Then there was a..
Evolving Trip Missions During Pandemic
The COVID-19 pandemic hammered two cornerstones of retail success: traffic and dwell time. Since March, stores have been forced to reduce capacity in order to support social..
Evolving Public Spaces in a Post-COVID-19 World
It’s easy to say that the only certainty right now is uncertainty, as the societal reopening amid the COVID-19 pandemic so far has not gone well. We still don’t know the potential..