Miller Zell Blog: COVID-19
End-to-End Service: No “Handoffs,” from Ideation to Installation
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End-to-End Service: No “Handoffs,” from Ideation to Installation
Some companies do retail research. Some offer environmental design. Others focus on print, décor, POP or hardware production. Still others focus on digital kiosks.
Five Factors for Building Customer Trust
Cultivating loyalty post-COVID-19 The National Retail Foundation is predicting that retail sales are going to surge as more individuals get vaccinated and the economy reopens...
How to Overcome Supply Chain Breakdowns
COVID-19 spawned unprecedented challenges for international trade, particularly with the North American supply chain, where there’s never been a bigger imbalance between imports..
Renewing Focus on Long-Term Planning
The COVID-19 pandemic forced many retailers to accelerate the adoption of their future plans, particularly digital innovations that reduced person-to-person contact. Kicking the..
Five Initiatives Retailers Should Focus on Right Now
The COVID-19 pandemic forced changes in how we manage public spaces. First, there was an urgent reaction based almost entirely on safety and uncertainty. Then there was a..
Evolving Trip Missions During Pandemic
The COVID-19 pandemic hammered two cornerstones of retail success: traffic and dwell time. Since March, stores have been forced to reduce capacity in order to support social..
Evolving Public Spaces in a Post-COVID-19 World
It’s easy to say that the only certainty right now is uncertainty, as the societal reopening amid the COVID-19 pandemic so far has not gone well. We still don’t know the potential..
COVID-19 Accelerates Need for Innovation
Before the COVID-19 pandemic disrupted people’s lives and the international economy, every retailer knew it needed to consistently innovate in order to stay ahead of its..
Back-to-School, Holiday Shopping During COVID-19
Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create the best possible customer experience.
Creating Safe, Optimized Spaces for Customers and Associates
The Covid-19 pandemic shutdown provoked anxiety, frustration and uncertainty. The reopening, at least initially, won’t be much different, though it includes a clear element of..
Earth Day 2020: Sustainability is a Business Imperative
As if there weren’t enough reasons for businesses to make sustainability efforts a priority, a recent nationwide study conducted at Harvard “found that coronavirus patients in..
COVID-19: Values Over Transactions
Edelman’s 2020 “Trust Barometer” noted that 73 percent of its respondents believe “A company can take specific actions that both increase profits and improve the economic and..
Retailers Join Fight Against COVID-19
Retailers are on the front lines of the both the battle against and ramifications from the COVID-19 pandemic.
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