Winning with Customers at Curbside
4 minute read
I enjoyed an opportunity recently to conduct a webinar for the International Signage Association on the rise of BOPIS (buy online, pick...
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Renewing Focus on Long-Term Planning
9 minute read
The COVID-19 pandemic forced many retailers to accelerate the adoption of their future plans, particularly digital innovations that red...
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Five Initiatives Retailers Should Focus on Right Now
10 minute read
The COVID-19 pandemic forced changes in how we manage public spaces. First, there was an urgent reaction based almost entirely on safet...
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Evolving Trip Missions During Pandemic
9 minute read
The COVID-19 pandemic hammered two cornerstones of retail success: traffic and dwell time. Since March, stores have been forced to redu...
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Evolving Public Spaces in a Post-COVID-19 World
7 minute read
It’s easy to say that the only certainty right now is uncertainty, as the societal reopening amid the COVID-19 pandemic so far has not ...
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COVID-19 Accelerates Need for Innovation
8 minute read
Before the COVID-19 pandemic disrupted people’s lives and the international economy, every retailer knew it needed to consistently inno...
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Back-to-School, Holiday Shopping During COVID-19
8 minute read
Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create th...
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Creating Safe, Optimized Spaces for Customers and Associates
8 minute read
The Covid-19 pandemic shutdown provoked anxiety, frustration and uncertainty. The reopening, at least initially, won’t be much differen...
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Earth Day 2020: Sustainability is a Business Imperative
7 minute read
As if there weren’t enough reasons for businesses to make sustainability efforts a priority, a recent nationwide study conducted at Har...
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