Evolving Public Spaces in a Post-COVID-19 World
COVID-19 Accelerates Need for Innovation
Before the COVID-19 pandemic disrupted people’s lives and the international economy, every retailer knew it needed to consistently innovate in order to stay ahead of its..
Back-to-School, Holiday Shopping During COVID-19
Our nation and world are reopening in phases and with caution, so retailers are adopting new standards while also aspiring to create the best possible customer experience.
Creating Safe, Optimized Spaces for Customers and Associates
The Covid-19 pandemic shutdown provoked anxiety, frustration and uncertainty. The reopening, at least initially, won’t be much different, though it includes a clear element of..
Emotional Intelligence and Store Design
The tired dad pulls up to the drive-through window to pick up his family’s dinner, his two young children screaming in the back seat. The associate hands the man his food. Then..
Earth Day 2020: Sustainability is a Business Imperative
As if there weren’t enough reasons for businesses to make sustainability efforts a priority, a recent nationwide study conducted at Harvard “found that coronavirus patients in..
COVID-19: Values Over Transactions
Edelman’s 2020 “Trust Barometer” noted that 73 percent of its respondents believe “A company can take specific actions that both increase profits and improve the economic and..
