To help clients get design work into stores as fast as possible, we own and operate our own logistics and installation infrastructure, Miller Zell Retail Services (MZRS). The people at MZRS come from a variety of backgrounds including IT, project management, 3PL, transportation, installation, site surveying, and building. At their disposal they have powerful IT systems and multiple, company-managed logistics centers in both the US and Canada. This integration with the rest of Miller Zell provides an unbroken chain of responsibility that streamlines the process of moving from concept to reality.

The logistics side of MZRS provides

  • Full-store kitting (store in a box)
  • Inventory & warehouse management
  • Capability of management of thousands of total-store kits
  • Ability to manage thousands of unique store-level graphics and element kits
  • Full inventory management and quality assurance system

MZRS can manage thousands of SKU's from graphics to fixtures & furniture to digital equipment and can provide real-time project status and inventory visibility at all times via MZ REACH, our web-enabled client project suite.

The project management, field operations, and installation side of MZRS provides services including

  • Master scheduling for new installations and retro-fits
  • Coordination of other client vendors
  • Surveys
  • Removal of existing cabinetry and equipment
  • Store-level logistics services
  • Coordination of local electric, plumbing, flooring, and other trades
  • Testing and installation of new equipment
  • Installation of furniture, fixtures, digital signage systems, graphics, and other elements
  • Daily photographic reporting of job progress (available on client portals)

Field operators, auditors, and installers are strategically and permanently deployed, and all staff undergo rigorous and on-going training in installation, safety, auditing, reporting, and technology.

MZ Retail Services professional store implementation teams provide nationwide coverage and can deploy retail rollout and renewal programs in virtually any type of store environment ProjectTrac (MZ developed on-line portal) gives clients the ability to track the progress of implementations online 24/7.

  

Installation Issues addressed

Full project visibility is critical for smooth roll-outs, and we give our field and installation teams the tools needed to get quick answers and to provide detailed progress reports. If a team encounters unexpected site conditions or other issues, for example, it is able to photographically document and upload the information into our R.E.A.C.H Client resource system. One there the issue is addressed and solved by our project management teams. Each issue is visible to the client along with the timeframe for resolution as well as resources needed.

MZ Logistics & Installation Services

Site Surveys
Store level Installation
Warehousing & Shipping
Consolidation & Logistics
Onsite inventory & exception reporting
Trade permits
Fixture installation
Equipment installation
Graphics installation
Digital photographic documentation
Trade permits
Daily progress reports

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